Policies
Cancellation Policy:
We understand that unanticipated events happen occasionally in everyone’s life. When you book an appointment that time is reserved for you. Missed appointments are costly in lost time and revenue, and it prevents us from providing services to other clients. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the up to the full amount of your appointment. This amount will be billed to you and must be paid prior to your next scheduled appointment.
No-shows:
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show” and will be charged for their “missed” appointment. This amount will be billed to you and must be paid prior to your next scheduled appointment.
Late Arrivals:
If you are not ready or not available for your massage upon arrival of the therapist, your session may be shortened in order to accommodate others whose appointments follow yours. Your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly, be ready and on time.
Phone Orders:
All phone orders are non-refundable.
Payment:
Full payment is expected before or after treatment. All clients, whether they have received treatment or booked an appointment are bound by this policy without any prejudice or exemption.
Gratuity is not included in your treatment; however, it is highly appreciated. 10-15% is the customary gratuity.
Gift Certificates:
Gift certificates are non-refundable and expire after six months. They may only be used for the specific named services. They may not be split between individuals for services unless special circumstances apply and are approved by therapist. Gift certificates must be presented in order to be redeemed. Lost or stolen gift certificates will not be replaced. Photo copies of gift certificates will not be accepted.
Massage Etiquette:
Distractions should be minimized in order to maintain the integrity of the massage, and stay within the massage timeframe.
Massages are for the duration of the scheduled time. No extra time will be allotted for distractions or client tardiness unless prior consent between therapist and client.
An adult must be present during children’s massage. This is the law, no exceptions!